NatWest has recently decided to ban messaging apps, like WhatsApp and Skype, from being on work devices.

The move addresses concerns about unregulated “off-channel” communications, which can pose risks around compliance, transparency and data security.

But here’s the thing… this isn’t just an issue for big banks.

Here’s why it matters for your business:

Data security risks

Messaging apps, like WhatsApp and Skype, often store sensitive information, including conversations, attachments and client details.

Compliance challenges

For businesses in regulated industries, unmonitored communication channels can lead to non-compliance with laws like GDPR or sector-specific regulations.

Transparency and accountability

Off-channel communications can make it difficult to maintain an audit trail, complicating internal investigations or compliance checks.

Productivity concerns

Unregulated messaging apps might not only introduce risks but also distract employees.

Reputation management

Misusing personal messaging apps for work can blur the lines between personal and professional behaviour, potentially leading to inappropriate or unprofessional interactions that harm your brand.

That’s why you need a robust phone and social media policy

Your policy should cover:

Approved and prohibited tools

Define which communication platforms are acceptable for business use. For example, you might allow email, Teams or Slack for work conversations, but prohibit apps like WhatsApp.

Productivity and appropriate use

Outline expectations for personal phone use during work hours. Will you allow employees to check their phones only during breaks? How will you handle blurred lines in hybrid or remote working scenarios?

Social media use

Clarify whether social media is permitted during work hours and specify acceptable use for roles that require it, such as managing company social media accounts.

Risks and safety

Stricter rules should be included to prioritise safety for roles like drivers or those operating machinery. Conduct a risk assessment to identify where phone use might pose hazards.

Company-issued phones

If your business provides mobile devices, state what counts as acceptable use. Specify whether personal calls or app downloads are allowed and highlight security measures to protect company data.

Disciplinary measures

Clearly define what constitutes a breach of policy and the consequences for employees who don’t comply. Reference your disciplinary procedure for clarity.

We can help you to clarify what your phone and social media policy should include to protect your business.

Get in touch with us for a confidential chat today.